Privacy Policy

  1. Our policy

1.1 Cheekee Hero Charitable Trust, trading as Cheekee Hero Charity and also referred to as Cheekee Hero knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We are committed to ensuring that your privacy is protected. This notice describes our Privacy Policy and recognises the importance of protecting every individual’s privacy and is fully committed to complying with its obligations under applicable privacy law, primarily the Privacy Act 2020, the Health Information Privacy Code 2020 and the Health (Retention of Health Information) Regulations 1996. 1.2 By visiting this website, you are accepting the practices described in this Privacy Policy. 1.3 The information contained in this website is for general information purposes only. The information is provided by Cheekee Hero Charitable Trust and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 1.4 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. 1.5 Through this website you are able to link to other websites which are not under the control of Cheekee Hero Charitable Trust. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. 1.6 Every effort is made to keep the website up and running smoothly. However, Cheekee Hero Charitable Trust takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  1. What personal information do we collect?
    The types of personal information and/or health information we collect vary depending on our relationship with you.

2.1 Completing online forms: when you complete an online form which asks for information about you we store that personal information in our database. It is your responsibility to ensure any online form is completed accurately. 2.2 Use of e-commerce facilities: if you use any e-commerce facility provided by this website we collect information about your credit card in order that we can process your payment. Use of our e-commerce facility is subject to additional terms and conditions which can be viewed by clicking on the link provided before you complete your transaction. 2.3 Becoming a customer/member: If you become a customer we may collect more detailed information from you to enable us to perform our obligations to you, including your image. 2.4 Information from other sources: we do not collect information about you from other sources unless it is in the public domain. However, we may also collect personal information and/or health information from other sources, including from third parties authorised by you and from health practitioners, your family and other representatives. Or you have authorised us to do so. 2.5 For children and young people being supported by Cheekee Hero Charitable Trust: We may collect personal information and/or Health information about you such as: your name, contact details, date of birth, gender, and ethnic identity, your preferred language and preference for an interpreter, your emergency contact details, information about the support we have provided to you, details about your family. 2.6 For families of supported children and Cheekee Hero Charitable Trust members: If you are a family member of a child we are supporting or a Cheekee Hero Charitable Trust member, we may collect personal information and/or health information about you such as: your name, contact details, date of birth, gender, and ethnic identity, your preferred language and preference for an interpreter. 2.7 For volunteer. If you are a volunteer: We may collect personal such as: your image, your name, contact details, date of birth and demographic information, your emergency contact details, information about your volunteer role and commencement date, information about your suitability to provide services for Cheekee Hero Charitable  Trust, such as to ascertain whether there, are any concerns with you providing support services to children. 2.8 For donors: If you are a donor: We may collect personal information such as: your name, contact details, date of birth, if applicable, your payment details. 2.8 For sponsors: If you are a sponsor: We may collect information that is relevant to the relationship and may include: company logo, brand details, primary contact details and subsequent others, level of sponsorship and ongoing relationship details. 2.9 For partners including but not limited to schools, charities, organisations: If you are a partner: We may collect information relevant to the relationship and may include: company logo, brand details, primary contact details and subsequent others. Your personal image and works intended for Cheekee Hero Charitable Trust to fulfill their purpose and ongoing partnership details. 2.10 For Cheekee Hero Charitable Trust Ambassadors: If you are an adult or child Ambassador: We may collect personal information such as your image, your name, contact details, date of birth and demographic information, your emergency contact details, your preferred language and preference for an interpreter. Details about your family and information about your role as a Cheeke Hero Charitable Trust Ambassador.  

  1. How we use your personal information?

3.1 We may use your personal information for a number of reasons, namely:

To personalise and improve your experience on this website or with the services we provide; To communicate with you in relation to any matter relevant to our business, this website and the services or products we provide; To monitor website usage; To provide you with information from third parties which we think would be of interest to you. 3.2 When you complete an online form we may ask whether you would like to receive newsletters from us. It is your choice whether you opt to do this. 3.3 Where we communicate with you for marketing purposes we will comply with the Unsolicited Electronic Messages Act 2007. This means that we will provide you with instructions for unsubscribing from such messages if you choose.

  1. Who has access to your personal information?

4.1 We will never sell your personal information. 4.2 Employees and contractors: Our employees may have access to your personal information in order to carry out their job. They are subject to obligations of confidentiality. 4.3 Agents and subcontractors: We sometimes employ other companies and individuals to perform functions on our behalf (e.g. admin functions). They have access to personal information needed to perform their functions, but may not use it for other purposes. 4.4 You: you have rights of access to and correction of your personal information in accordance with the Privacy Act 2020. If you wish to update your information please contact us using the contact details on this website. 4.5 Releasing information to third parties: we release account and other personal information when we believe release is appropriate to comply with the law; or protect our rights, property, or safety, or that of our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from you for commercial purposes in violation of the commitments in this Privacy Policy. Otherwise, you will receive notice if we intend to share your personal information with third parties and will have the right to choose not to share your information.

  1. Cookies

5.1 A cookie is recorded on your computer when you visit this website. 5.2 The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, we recommend you allow cookies because it helps you to access features that you may not have access to otherwise.

  1. How we protect your information 6.1 The internet is not a secure medium. However, we have put in place various security measures as set out in this policy:

Firewalls: your personal information is located on a server which is protected by a firewall. Browser certification technology: this website has an SSL certificate to encrypt communications between you and our website. Password protection: your personal information is stored in a retrieval system that is password protected and accessed only by those persons in our company who are authorised. 7. Sale of business

7.1 As we continue to develop our business, we might sell or buy companies, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the event that our business is sold or acquired, customer information will, of course, be one of the transferred assets.

  1. Your consent

8.1 By submitting your information to this website you consent to the use of that information in accordance with this Privacy Policy. If we change our Privacy policy we will post the changes on this page and may place notices on other pages of this website. Continued use of the website and our services signify that you agree to any such changes.